Refund policy

Due to the nature of our products, once an item leaves our warehouse it is considered used, and therefore ineligible for return, refund or exchange due to health and safety concerns. Our staff is trained in all of our products and more than happy to help you select the right item for you, if you have any questions before purchasing, please direct them to us via our contact page.

If you believe your item is defective, and you are within the warranty period, please use our contact form:. We will require your order number (which your consultant will have if you purchased through them) and proceed to go through troubleshooting tips. If necessary, we will request your item back to the home office for testing and quality assurance. We will test your device within 14 business days of receiving the item. 

If we find your item to be defective, and you are within the warranty period, we will send a replacement device at no cost to you. If we find the item to function as it should, we will ship it back to you at no cost.

If you are outside of the warranty period, we will not authorize replacements. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items' user manual.